Cancellation Policy
***We have a new 48 hour cancellation Policy***
Please understand that appointment times are limited. We uphold a strict 48-hour cancellation policy, which is in place out of respect for our practitioners and patients. Any late cancellations or missed appointments within 48 hours will be charged at 50% of the treatment cost, any appointment cancelled within 24 hours will be charged 100% of the treatments cost. We thank you for understanding.
To cancel, you can login to your Jane account and cancel on your own or by sending us an email info@thenestclinic.ca
If you have a difficult time maintaining your schedule please make sure your text and email notifications are on. Please note, not receiving a notification does not exempt you from the cancellation policy.
Our practitioners reserve this time specifically for you and as such when you book an appointment it prevents others from being able to claim that spot. To protect practitioners and our of respect for other patients we strictly uphold this policy.
Thank you for your understanding.